Questions & Answers
We seek to answer many of the regular questions here. If there’s anything else you need to know or have questions about – please get in touch!
Accessibility – there are a number of steps from the parking area to the front door of the house. All bedrooms are on the first floor, up one flight of stairs. The en-suite shower in Bedroom 1 has a seat and grab rail. If you have any specific requirements, please let us know when booking. For more information please see our access statement.
Breakfast – is normally served between 8 and 9am. Earlier or later breakfasts are available, on request. All prices include breakfast.
Booking & payment – payment in full is needed to secure your booking at Ivy House. For direct bookings you can pay in a number of ways, including bank transfer, mobile banking or PayPal. Details are sent when you are making your booking.
Cancellations – if you cancel more than one month in advance, you can get a full refund. For cancellations between 1 month and 2 weeks before arrival date: 50% refund. Between 2 weeks and 1 week: 25% refund. If you cancel less than 1 week before arrival, there is no refund. (Due to the Coronavirus pandemic, if you are unable to travel because of government restrictions, you have symptoms or a positive test result – a full refund will be provided).
Check in – is between 4 and 7pm. Earlier or later check-in times are normally available; please ask in advance.
Check out – by 10am. Later check out times can often be accommodated (depending on subsequent bookings). You can leave your luggage at Ivy House on the day of check-out, to collect later in the day.
Children – unfortunately, Ivy House is not suitable for babies or young children. Children aged 13 or above are welcome to stay. Bedroom 3 is ideally suited for one or two children.
Cycling – Ivy House is situated on National Cycle Route 2 and is very close to National Cycle Route 3 which connect to routes across Cornwall and beyond. They also connect to the Clay Trails around St Austell, which offer some great off-road cycling opportunities. Safe and secure space is available to store your bicycles at Ivy House.
Dietary requirements – please let us know if you have any specific dietary requirements or food allergies when making your booking.
Discounts – we offer discounts to returning guests and for longer/regular bookings, please see the Rooms & Rates page for details. We also have seasonal offers, which are normally published on front page – and are advertised to those on our mailing list. To be added to our mailing list, please email: email@example.com
Minimum stays – unlike many other B&Bs, you don’t have to stay at Ivy House for a minimum number of nights. It’s fine to stay for one night – or to stay for one night and then return later during your visit.
Packed lunch – if you would like a packed lunch, we can offer that too. Choices are normally a sandwich or a Cornish pasty (meat or vegetable) plus fruit and other (often home-made) goodies. An additional charge applies.
Parking – there is free parking available at Ivy House.
Pets – sorry we are not able to accommodate pets at Ivy House.
TV – there is a large television in the living room, which is available for guests to use. There is also a DVD player and a selection of DVDs which can be watched during your stay – or you are welcome to bring your own!
Walking – Ivy House is situated a short distance inland from the South-West Coast Path and we can offer advice and suggestions about walking in the local area.
Wifi – there is free Wifi in all parts of Ivy House.